Matcher Product Expert

  • Job TitleMatcher Product Expert - IMT International
  • LocationHome based with International Travel
  • SalaryWe are seeking a confident, professional candidate with an IVF background and commercial experience. This individual will join our international Product Expert team of 2 dedicated full-time staff plus part-time consultants, and liaise with other colleagues within our broader team of 18 professionals. The successful candidate will report directly to the Senior Product Expert who is based in the UK

Overview:

IMT develops, implements and supports IT-based quality management systems for fertility centres, donor banks and animal breeding centres internationally.

Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensure regulatory compliance, and analyse their operations to increase their control and optimise outcomes.

The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, but is also used throughout other parts of the fertility centre including cryo stores, operating rooms and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses and administration staff.

We are seeking a confident, professional candidate with an IVF background and commercial experience. This individual will join our international Product Expert team of 2 dedicated full-time staff plus part-time consultants, and liaise with other colleagues within our broader team of 18 professionals. The successful candidate will report directly to the Senior Product Expert who is based in the UK.

Main responsibilities:
• Technical sales support: supporting our international distributor teams through the sales process and liaising with our internal teams, including advanced product demonstrations, identifying end users’ specific requirements and optimal configuration, advanced training of end users and consultative advice on best practice, all delivered in the context of their workflows and Standard Operating Procedures
• Account management: gathering feedback and identifying customer’s ongoing requirements, troubleshooting, liaison between end users, distributors and internal teams, developing relationships and strategic partnerships
• Innovation and development: identifying areas for product and process enhancement, liaison between customers and our internal development team to deliver the highest quality, fit-for-purpose solutions

To support all three of the responsibility areas above, the candidate will be required to make visits to prospects’ and end users’ sites, attend international industry conferences, organise product workshops, and host remote meetings/webinars.

Essential requirements:
• Experience working in a lab environment within the IVF industry
• Proven experience of presenting to international audiences
• Proven experience of delivering training (formally or informally)
• Ability to travel internationally
• Proven experience demonstrating IMT’s core values: responsiveness, quality of outputs, collaboration and integrity

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